1. WHAT IS KLARNA?

Klarna is a payment service that allows you to make purchases online and pay for them at a later date. Consumers can use Klarna to spread the cost of a purchase across 4 (four) instalments over 6 weeks. Klarna doesn’t charge interest or fees on the period between purchasing and paying for your products, when you pay on time.

2. HOW DO I USE KLARNA?

Step 1 - Add products to your cart and select “Klarna” when you check out.
Step 2 – You will be directed to the Klarna website to register and provide payment details. Enter a few personal details and you’ll know instantly if you’re approved. If you’ve used Klarna before, just log in to your account.
Step 3 - Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.

If you have any questions, please contact us and we will be happy to assist. Orders placed with Klarna will be charged at the time of order placement.

Pay in 4 instalments

Klarna’s Pay in 4 instalments is a credit product that lets you spread the cost of your purchases over 4 equal payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you check out on the store’s website, the remaining 3 payments are scheduled fortnightly, after your purchase date. You can see your past and future payments at any time using the Klarna app.

3. WHERE CAN I USE KLARNA?

Klarna can be used on purchases made on www.bobbibrown.com.au website. Klarna is not available on purchases of gift cards or services. If your order contains gift cards or services, you will need to purchase these ineligible products or services separately using another payment method.

4. CAN I USE KLARNA IF I'M AN INTERNATIONAL CUSTOMER?

Klarna is only available to customers with an Australian billing address. Customers with international billing addresses will not be able to create a Klarna account.

5. WHAT IF I CAN'T PAY A KLARNA INSTALMENT?

If Klarna are unable to charge your selected payment method for the amount due on your Due Date, Klarna will send you a notification and provide you a courtesy two to seven business day slack period so that you can update your payment method or ensure enough funds are available on your selected card. If you update your card, Klarna will attempt to collect the late payment immediately. Otherwise Klarna will attempt to charge your original card again after the two to seven-day period. It is important that you ensure enough funds are available to complete your payment on the Due Date. If you fail to make a payment by the end of the courtesy slack period you will be in default.

Further information about this can be found on the Klarna Pay later in 4 Instalment Terms.

*Fee are determined by Klarna in its sole discretion. www.jomalone.com.au has no control over the fees and receives no additional payment from Klarna should you miss a payment.

6. WHEN WILL MY ITEMS BE DELIVERED IF I USE KLARNA?

Klarna orders are delivered within our standard delivery time frames like any order from www.bobbibrown.com.au.

7. CAN I USE ANOTHER FORM OF PAYMENT WITH KLARNA?

Yes, you may also use a gift card or promotional code with Klarna to pay for your purchase.

8. WHAT PRODUCT ARE NOT ELIGIBLE FOR KLARNA?

xlarna is not available on purchases of gift cards or services. If your Klarna order contains gift cards or services alongside other eligible products, you will need to purchase these items separately.

9. WHERE CAN I FIND OUT MORE ABOUT KLARNA?

Visit the Klarna's app or Klarna's Customer Service page for a comprehensive list of FAQs, live chat and telephone options. Want more information? Visit Klarna's Customer Service pages to learn more.

10. CAN I CANCEL MY ORDER IF I PAY WITH KLARNA?

Unfortunately, we cannot change, add to or cancel an online order once payment has been received. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 days of receipt by accessing our returns portal here. For further information about returns please see our returns policy here.

11. CAN I RETURN AN ITEM IF I HAVE PAID WITH KLARNA?

You may return an item purchased online as per our returns policy here.

12. HOW DOES KLARNA WORK?

To find out more about Klarna you can visit their website here.