Available in Australia only. Available online only. Conditions apply.



FREQUENTLY ASKED QUESTIONS

What is AfterPay?

AfterPay is a financial technology company that has rapidly gained popularity with Australian spenders. AfterPay allows consumers to purchase products and pay for them in regular instalments, allowing you to pay for purchases over time, rather than paying the full price right away.

Customers that are over the age of 18 and have a valid credit or debit card are automatically approved for an AfterPay account. After approval, you can make purchases easily and pay for them in four equal payments, which are automatically charged to your chosen account every two weeks.

Customers who have paid for products with AfterPay are still able to return their items, as long as the store allows returns. After the items are returned, the retailer refunds the money to AfterPay, which will then refund the money to the customer.

 

How do I use AfterPay for Bobbi Brown products?

To use AfterPay for Bobbi Brown products, you’ll need to first create an AfterPay account.

Anyone that is over the age of 18 and has a valid credit or debit card will be automatically approved when they submit an application.

After you have your AfterPay account set up, you can begin to use the service when shopping with Bobbi Brown. The Bobbi Brown website offers AfterPay when you add products to your online cart and proceed to check out.

To use AfterPay, select the AfterPay option when you’re checking out. If you choose to use AfterPay, your products will be sent to you as normal, but your card will not be charged the total amount right away as it typically would. Instead, your card will be automatically charged by AfterPay in four equal payments every two weeks.

 

Is AfterPay free to use for my Bobbi Brown order?

AfterPay is a free service for consumers. However, customers should be aware of AfterPay’s terms and conditions. Customers may pay a late fee if a payment is not made on time.

 

Can I return my order if I use AfterPay?

AfterPay does not prevent you from returning your order. If you are unsatisfied with your order, you can return your goods per the normal process. If the order is eligible for a refund, AfterPay will refund the payments that have been made or cancel the payments if they have not yet been charged.

It’s important to remember that all returns must comply with the retailer’s return policy. Websites that use AfterPay and stores that use AfterPay may have return policies that could affect your return.

At Bobbi Brown, we hope you love every item you order. However, if you’re not satisfied with your order, we accept returns within 14 business days of delivery. Read more in our returns policy.